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LivingSocial said in a blog post on Wednesday night that it is close to fixing the issue that has crippled its website, mobile apps and business-customer portal for the past 30 hours.
“Suffice to say, we are ashamed and embarrassed,” the post reads. “Our teams continue to work to address the internal issues with our website and mobile app — we anticipate that our systems will be live overnight here in DC.”
The outage began Tuesday afternoon and then extended into Wednesday, as frustrated deal seekers and business owners took to social networks to air their grievances.
In an email to staff, LivingSocial CEO Tim O’Shaughnessy said, “the last two days have been an incredibly low point for our company but we will do better and we will be back.” He also promised that “something like this will not happen again.”
The Amazon-backed startup is still not providing details of the exact cause of the outage.
